I help them with their trading needs, answer their questions and provide support as needed. I also work closely with the rest of the InstaForex team to ensure that our clients are receiving the best possible service.
● What do you consider to be your greatest achievement at InstaForex so far?
I am proud of the fact that I have been able to build strong relationships with my clients and help them achieve their trading goals. It is always satisfying to see someone succeed in the markets.
● What do you think sets InstaForex apart from other brokers?
InstaForex has a strong focus on providing excellent customer service. We understand that our clients are the lifeblood of our business, and we work hard to ensure that they are satisfied with our services. Additionally, we offer a wide range of trading products and tools that cater to the needs of both novice and experienced traders.
Overall, InstaForex is a great choice for anyone looking for a reliable and trustworthy broker. With our strong track record of success and our commitment to customer satisfaction, we are confident that we can help you achieve your trading goals.
Every day, I give individual attention and total focus to each of my clients. I provide them with everything they need, from technical training on indicators and the MT4 platform to information on economic news. I solve problems, answer questions, and assist with fast document processing by liaising with other departments. I also help with technical aspects of trading or even just have a friendly chat. My goal is for my clients to think of me first.
As an account manager, I believe that people skills, organization, flexibility, speed, focus, multitasking, patience, and most importantly, passion for clients’ needs are essential qualities.
I have been working at InstaForex for about a year now, and my biggest accomplishment is improving all the qualities mentioned above through working directly with clients on a daily basis. I am also happy to train new employees who join us.
I love my job because it is rewarding and helps me improve my professional and social skills.
The most frequently asked question by my clients is “Alex, how do I trade?” I am always happy to help both new and experienced traders in improving their skills. However, it is important for traders to understand the risks involved in trading and that there is no Holy Grail when it comes to the markets. There is always a risk of losing part or all of the invested amount, so traders should not invest more than they can afford to lose.
I support current clients by giving them individual attention, solving their problems, answering their questions, providing technical training, and being available for a friendly chat.
Only by their request or do you take care of them once in a while contacting them by your own initiative?
Unless a client specifically requested not to be contacted, I will make sure that I contact all my clients at least once a month to talk about their performance and possible improvements, or provide information about an important update on the industry, such as economic news and events.
The company constantly comes up with new ideas of how to help the client improve their skills, new product offerings, technical improvements, training etc.
● How do you support the new clients?How do you assist them to start trading with us?
The first thing I do is to welcome my clients and find out a little bit more about them. Their needs, their objectives and what is important for them.
Once I know this, I will see if there is a match with what we can offer, and if yes, I focus on assisting them to get onboard.
Once they are onboarded, I keep regular contact with them as pre-arranged so they are not left alone without assistance.
● How can a client contact you or ask for help?
My clients can contact me directly via their client cabinet by requesting a call back from me. They can also write to me via email and of course, call me on my direct phone line.
● InstaForex is quite a popular broker and it has so many clients. Why is that in your opinion?
InstaForex has been in the industry since 2007. That is a long time. One of the first brokers in the industry and it has stayed in business and built credibility while others have come and gone. Instant Trading EU Ltd is a Cyprus Investment Firm regulated by CYSEC (licence no 266/15) and operates www.instaforex.eu website. The company fully complies with European regulations thus further ensuring the safety of clients money, quality of service and transparency according to CySec and ESMA regulations.
● Any updates we should expect from InstaForex anytime soon?
There are constant updates, developments, improvements and additions. Trading is a fast evolving sector and trading opportunities might arise from different directions so in order to always provide good trading selection of instruments, we are now working on a new list of assets that soon will be added on our trading platforms. Much more interesting additions will follow which I cannot disclose at the moment!
Thanks Alex!