With clients increasingly looking for a slick user experience, OANDA has partnered with CONVRS to allow customer onboarding through leading messaging platforms. Prospective traders will be able to open demo accounts directly from their mobile devices through the likes of WhatsApp.
New Onboarding Solutions
OANDA’s integration with CONVRS, a tailored customer engagement platform, will make it easier than ever to open a simulator account and practice trading. The third-party solution is compatible with a selection of top messaging platforms, from Telegram and LINE to SMS, WhatsApp, and Messenger. Support is also offered in 53 languages and spans the brokers’ operating jurisdictions.
Chief Operating Officer at OANDA, Kurt vom Scheidt, commented: “In today’s world, people are increasingly using instant messaging apps in every aspect of their daily lives. As such, we wanted to upgrade our onboarding protocols to better reflect this, extending our channels of communication to include the world’s most popular social media and mobile messaging apps, ushering our client engagement activities into the 21st century in the process.”
Co-Founder of CONVRS, Enis Mehmet, added: “Being able to support them in a variety of available channels, we look forward to working with how they engage clients in the other stages of the customer journey.”
Demo Account Offering
OANDA’s demo account offers unlimited access to forex and CFD trading.